Disney, Common Sense, and Discretion

Disney has asked a District Court in California to throw out a lawsuit by families of some children with developmental disabilities. Apparently these plaintiffs feel that a new policy carried out by Mickey’s people that leaves the children waiting in long lines for which they are ill-suited. I have had firsthand experience at Disney World with an autistic family member and we were treated with dignity and respect under the now defunct disability protocols. It seems Disney had to do away with and then replace them because of abuse and misuse by guests. Stories abound of guests hiring disabled strangers to accompany their families in order to enable them to skip the lines, people feigning disabilities and so forth.
Greedy, lazy people spoiling it for everybody, but most of all for those who really need it. Many autistic kids (and adults) simply cannot wait forty five to sixty minutes or more, often in the hot sun. This is Orlando and Los Angeles, after all. Funny thing about lines, the longest lines are for the most popular (and fun) attractions. While everyone deserves the same access to these attractions, may I suggest that the autistic child and his or her caregiver perhaps deserve a little bit of extra consideration? I’m willing to bet that the vast majority of people waiting in line would gladly give up their spot to a family with an autistic child. The trick is to do it without embarrassing or stigmatizing the family. Any ideas?
I also think the cheaters would be reluctant to con their fellow man in a long queue (most of them anyway). Now I know there are line jumpers out there and I think they are the lowest of the low. Ask my wife and kids, I always embarrass them by pointing out the perpetrators and making a scene. They are much more likely to try that on a Cast Member (that’s what Disney calls their employees) because it’s more impersonal. The cheater rationalizes that the Cast Member is not waiting so has no skin in the game. Therefore no harm, no foul, the people behind him in line are a step removed, no pun intended.
Discretion has been removed from the equation in this matter. I happen to think that left to their own devices, people in line and Disney Cast Members will almost always do the right thing, particularly when it involves compassion and children with special needs. For me, the best thing about going to the parks is seeing the joy on the faces of the little ones and their parents. It brings back the happiest of personal memories for me. It’s a shame that the harsh, intractable rules that needed to be put in place because of a few bad apples will deal another blow to families who already have enough to deal with.

Rather than arguing with the courts to throw out the lawsuit, do your homework Disney and figure out HOW to catch the cheaters. Be the kind, happiest place in the word and get your act together.